Debonairs Pizza Table Bay Mall

Had the worst experience with Debonairs Pizza Table Bay Mall in Cape Town. Ordered online for a collection as my wife was at the mall at 12.54pm. At 13.15pm my wife went to the store to collect the pizza. Manager advised my wife that they were making the bases and would take 10mins. After 15mins my wife went back to find out how far they were and an employee informed her that they did not start yet and apologized. My wife offered to cancel of which they said they would make the pizza and deliver it in 20mins. At 2.10pm after no delivery made I contacted the number on the receipt and was told they would get a manager to call. Manager called me at 2.21pm to tell me that the pizza was out on delivery. After asking him numerous times for his name he refused to give me his name so I could take this complaint further. At 2.30pm still no delivery was made and I told the manager to cancel and I will come in store to collect my refund. At the store the manager only looked for excuses and did not provide a solution. Was also then advised that my pizza was in fact not out on delivery! The manager **** and was not forth coming in being open and honest. He is a useless manager and does not know how to handle customer complaints! The general manager on site was unaware of the issue until this was raised to him when he passed the store. This is not the way a franchise should be handling customer complaints. Totally unacceptable and I will never support this store again! Pathetic manager!