KM
Kayla M

1 reviews | Active since Nov 2017

03 Nov 2017, 21:07

Debonairs Pizza Southgate

We had the misfortune of of ordering from Debonairs Pizza Southgate & what we got was completely raw & disgusting. Order was placed online because we decided to choose convenience. An employee from the restaurant called after the order to inform us that it would definitely be LATE which we took in our stride because of course we expected edible food but what it resulted in was us having to COOK the pizza ourselves in our own oven. We are disappointed & literally sick to our stomachs. Disappointed in Debonairs SOUTHGATE!

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply17 Jan 2018, 13:26
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***