Debonairs Pizza Shell Ladysmith, Do Not TRY SOMETHING Bland!

Imagine a small town the size of a full-stop at the end of a very short sentence. Let's call this town Ladysmith. Oh, wait! It actually does exist. And in this small town, Debonairs Pizza has monopoly on this Italian food. Although I'm positively sure that if the Italians were to taste this pizza they would absolutely deny all knowledge of it. Nonetheless Debonairs Pizza Ladysmith has this tiny town in a chokehold, quite literally gagging, because of their delivery service. Had it not been for convenience we would rethink our orders. But that is neither here nor there as my complaint with Debonairs Pizza Ladysmith goes beyond their sub-par product and straight to service. Friday, 29 August 2025 a day that will live on in infamy - spare me, I have a flair for the dramatics. We placed an order online and paid for it using the same method. The order was for delivery. HOURS LATER. Except this is not in my SpongeBob voice because there was nothing comical about it. They waited hours to let us know that they will not be able to fulfill the order and leaving us unable to make other arrangements. Because what would it have cost them to put a cap on orders earlier if they saw that the orders were coming at rate they can't keep up with?! But the bad times just keep rolling with these people so let's skid on. We were promised a refund and they almost even did. But then they wouldn't be the villains of this review if they actually delivered as advertised. 72 HOURS LATER - NOTHING. 1 WEEK, 1 DAY LATER - yet again, ghosted us like your baby-daddy on payday. When calling their service center, it took us THREE tries to get through to the Ladysmith line as they had "actively blocked" it! Yes, all of this just rings of service 'par excellence' ! When we finally spoke to the supervisor because the manager was away. She admitted that the manager went on leave without giving any directive to her underling. With such leadership at the helm it's a wonder how they are still operational. Simple handover/communication and delegation are the basic skills to any managerial position. And now we have to take time out of our busy day to personally hand a copy of our bank statement as proof that we have not received the refund that we are owed. Incredible, just when we think we're s****ing the floor of utter failure then a new trapdoor opens. Inconvenience, check! Deplorable service, check and check! No refund, check! Or rather I wish they'd hurry up with that cheque. So thanks Debonairs Pizza Ladysmith for the truly - SOMETHING AMAZING INSIDE - lousy experience.