Debonairs Pizza Service is PUTRID

I find it quite appalling that I place an order at 17:59, receive confirmation of my order via sms and via email than an amount goes of on my bank account with your reference and I wait. I call the restaurant at 19:00 after having waited an hour for my order with your online platform which stipulates your orders take between 20-30min, there is no answer when I call the restaurant, I than called your call center where the phone was answered by Sheldron and trust me he did not assist as he was just as useless due to the only advice he gave was “all you can do is lay a complaint”. Now this is what you call putrid service to the max, how do you accept my order on your app and charge me a delivery fee yet you do not end up delivering than to top it off you don’t answer your phones to explain to the client that you cannot fulfill their orders. My order number is ***4, now the response from your complaint says “a consultant will get back to you within 1 business day” so you are expecting me to wait until Monday to get a response for a pizza I ordered on Friday evening and whatever excuse you give me my question is what am I to eat with my family seeing that the pizza I ordered and the money taken from my account was meant to fill our stomach this evening. This is unacceptable and outright unprofessional from your end and I believe if anything your business should not have opened if you could not handle the pressure of orders as you have know for weeks that would happen should you happen.