LG
Lusanda G
1 reviews | Active since Mar 2019
15 Mar 2019, 21:02
Debonairs Pizza Service is distasteful and staff is disrespectful
I have had the most distasteful experience with the Debonairs Pizza in Mdantsane. I called in to order a pizza at 18:30 and it only got delivered at 20:24 after i had to make numberous calls whoch either got redirected and not picked up or redirected with a high call volume waiting period. When I finally got through to them - without even having finished the conversation I got hung up on!! This is aggravating and I am very upset with the service I received today.
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Debonairs Pizza's replyOfficial
22 Mar 2019, 14:30Hi Lusanda
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Customer Care Line: ***
Debonairs Pizza's reply22 Mar 2019, 14:30
Official
Hi Lusanda
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Customer Care Line: ***