Debonairs Pizza service is appalling

I placed an order form the Benoni Northmead branch, after two hours and multiple calls to them promising my order will arrive shortly, it never did. Eventually they called me back and said with an excuse that basically means the driver could not get hold of me, even when I stated clearly how he should do this in the driver's nots, and again when I phoned them. I then asked for a refund and they agreed.

A few days later the "manager phoned me, starting of the conversation rude and aggressive, never apologizing, and constantly giving me contradicting reasons of why it cannot be their fault, and I'm at fault for not getting into my car and collecting it after paying them for deliver, this was net free due to the Branch. Just reading the Google reviews will give all the information you need about how bad their service is.

I have now logged three request online to their customer care, and called them twice, I have received no feedback at all. And still no promised refund or apology.

It's shocking how they just don't care