DEBONAIRS PIZZA RUDE DRIVERS

I am very distraught with the service i received yesterday. I placed an order for an on the double feast through a telephone call and i spoke to a very kind gentleman who told me the bill was R229.90 no delivery charge and it would be delivered within the next 40 to 45 minutes. When the delivery man came he was not organized as always and did not have a receipt or a cellphone.

He claimed that the store did not give him a receipt and that it was impossible for them not to charge me for delivery . We went on back and forth and i kept on emphasizing to him that i have never paid a delivery charge when ordering Debonairs from my location and that i only pay a delivery charge with steers however he said he will put an extra R10/15 charge on my card for delivery just so he is safe because for all he knows i might be lying and then if its extra he will bring my R10 / 15 back .

It was very fraught and it resulted in me having to call the store 15 minutes later only for them to confirm what i had been explaining for the man for the past 15 minutes , which was that there was no delivery charge and my bill was 229.90 . I also had to eat a very cold pizza , i him to charge 229.90 and if indeed there was a delivery fee the store would call me to rectify the mistake because its the stores fault to not inform their driver nor give him a receipt.

I am very angry and upset , he also refused to take back the pizza because it was already cold , his attitude was sickening and if these are the types of people who represent your brand something needs to be changed.