Debonairs Pizza Rock Cottage - Worst Service

Debonairs Pizza Rock Cottage , has the service record ever. i placed an order at 18:31 for delivery for kids at home as I am working late. They have no customer services what soever. I called in now at 20:43, 2 hrs later only to be told to come collect, So in to leave work to go get the pizza and deliver it myself at home. What kind of service are you guys running. I went to collected cold pizza. Dont buy there. Thier number is ***