Debonairs Pizza - Preller Blomfontein poor service

I am utterly disgusted by the service I received at Debonairs Preller Bloemfontein on the 12/11/2025

12/11/2025 – Around 11:00 my husband took me to Debonairs Preller to choose the pizza of my choice for dinner later, after he paid I hurried out told the cashier that I will fetch the pizza around 16:30 when I knock off, at around 14:30 Tebello came to my workplace my colleague went to my office and called and I told her I am in a meeting and she say that guy from Debonairs is looking for you and I excused myself from the meeting and went speak to him, he said when are you coming to collect you ‘dried up pizza’ and I said excuse me he went on and said yes you have since ordered a pizza from 11:00 and have not collected and I said no I said I will collect when I knock off, he said no I did not hear that so we made the pizza at 11:00 and you should collect it and I said sir you yourself said the pizza is dried up so how are you expecting my family to eat a dried up pizza, he then said we we will not make another pizza because that dried up one is waiting, there was a lady in the bank listening in on the con versation and she said “ Wow what a bad service” When I knocked off I went to Debonairs to collect my family’s pizza and I was told that Tebello has knocked off and that is the pizza that I will receive and I asked for the manager. Manager Jane came out without listening to anything I had to say she said there is nothing she can do I have to take the pizza I asked her to open the box and check the pizza and tell me if she would serve her family dinner with that type of pizza and she said there is nothing she can, I asked for my husband’s money back and she refused and took a picture of my receipt and said she is asking someone and I suggested that she take the pizza too but she refused, after waited and she said the person she spoke to also said I must take that pizza, I left the place sat in the car and called Debonairs call centre and left.

Since the 12th i was contacted on the 17th and 18th i was told i will not receive a refund because it has to come out of the Manager's pocket.

Case CAS-***-B0H5N8