Debonairs pizza poor service

My wife and i bought our kids pizza at debonairs pizza online.. Our kids pizza arrived a whole two hours later pizzas was ice cold an those pizzas was stiff our baby refused to eat a stiff pizza an tbat totally un acceptable and id like to take this matter further as im not happy wit the service. I could of taken a frozen pizza of my freezer an feed my kids with it that's how cold those bought pizzas was im not impressed at all. Quick to take our hard earned money but debonairs failed my family dismally im not happy at all about there service