DK
DENVER K
1 reviews | Active since Mar 2019
30 Mar 2019, 15:04
Debonairs Pizza-Phoenix-Durban-Kwazulu-Natal
I ordered pizza about a month back and it was delivered cold..Driver said it's not his problem..Phoned customer care to complain n no response came back..Did a order today and pizza arrives late and cold..no apology from the driver neither a reason for it being late..service from that store is pathetic
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Debonairs Pizza's replyOfficial
03 Apr 2019, 15:10Hi Denver
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Customer Care Line: ***
Debonairs Pizza's reply03 Apr 2019, 15:10
Official
Hi Denver
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Customer Care Line: ***