Debonairs Pizza - Pathetic Service from Bay View Chatsworth Branch

On the 24/03/2018 i placed an order with Debonairs Pizza online for order to be delivered from the Debonairs - Bayview Chatsworth, order was placed at 10.49 and a confirmation sms was sent , after serval hours of waiting i called into the call centre spoke a consultant named Adelle Khoza who was extremely helpful , she advised that she will contact the Bayview Debonairs and find out what time the order is going to be out for delivery , Adelle - ********** 389 called me back at 12.15 to advise me that she had spoken to the store and the order has already left , i waited until 13.50 still no delivery , i then had to drive to the garage buy more airtime to contact them back , when i did call Adelle back to advise her that i had not received my order she advised she will get the manager to call me regarding this order because she was advised it had left ,I then received a call from the manager Antony who then advised me that they had not received my address which sounded very strange as there was several calls made from the call centre to the store , eventually after waiting from 10.49 the delivery arrived at 14.30pm,I had paid by a voucher and had to pay in the difference of R70 , however the receipt read R129, i advised the delivery guy that i had paid with a voucher and only needed to pay R70, he advised that i needed to call the Bayview Debonairs and explain to his manager, when i called in Antony advised that they had sent through the incorrect receipt and before handing the phone to the delivery guy to confirm my airtime finished and the call was disconnected, no attempt was made to contact me back,at this point i was beyond frustrated had to hungry kids waiting from 10.49 to eat and now this, the delivery guy advised that must keep the money and left,on the 25/03/2018 i received a call from the Manager in charge for the day Joanne at Bayview Chatsworth Debonairs instructing me that they are sending through a driver to collect their R70 ,i explained to her the issue that occurred the day before, Joanne continued to speak above me with an extremely ill mannered voice,i advised Joanne that i am the customer and she needs to listen to what had occurred the day before ,at this point Joanne screamed out "I DONT CARE IF YOU THE CUSTOMER AND DISCONNECTED THE CALL"at this point i had , I then called Adelle back and advised her as to the rude and abrupt conversation i just had with the store manager "JOANNE, and asked her for the area managers name and contact number which she supp**** me with, after sometime i received a call from the Area Manager Lucy - ********** 862 who listened very intensively while i advised her as to all that occurred, she advised that she will be getting back to me today 26/03/2018 has she would be at the office to reslove this matter ,I then received a call from the the delivery guy who advised me that he will pay the outstanding amount of R70 from his own pocket , why must he be liable for the incompetence of other ppl , THIS IS NOT ABLE THE MONEY IT IS ABOUT PRINCIPAL!!!!!!!!!!!! i am utterly disgusted with the poor service from a reputable food company , to be spoken to like a piece of dirt were a customer was suppose to be valued , customer service should be number 1 as you are offering a customer a service which is not FREE WE PAY FOR OUR FOOD , for a manager to scream out to a customer "I DONT CARE IF YOU THE CUSTOMER AND DISCONNECT THE CALL IN MY EAR", were is the customer service!!!!!i am frustrated that a person being a manager of a chain store can have the courage to speak to any customer in this manner , how are these managers being appointed to these positions if they are incapable of ethics and morals, with no intelligence in their responses, the bigger question is how are they now setting an example to their employees and one should lead by example !!!! how many other ppl are suffering with this and does not have access to resources !!!! I want answers and will not stop until I do , this manager needs to be fired or demoted from being a "Manager " if she does not know how to deal with the most important ppl in her job "THE CUSTOMER !!!!!!!!!!!!" without them she will not have a job !!!!