SR
Susan R

1 reviews | Active since Oct 2019

22 Oct 2019, 19:43

Debonairs Pizza..... pathetic is an understatement.

As someone who is not found of complaining.... I have been driven to the point of complete frustration. The Debonairs Pizza branch in Chatsworth Main is beyond pathetic. This is now the 4th time that out order had taken more that 90minutes and the quality of product is beyond disgusting.... Half the pizza has no toppings at all... All you see is base. When I called to check on my order because it was late, the manager very rudely said that I gave the wrong address, when I tried to explain that it was not possible because I used my regular app that had details stored, she just said bye n dropped the call. Even worse, when the order arrived, the driver said that he always had the address and it was on the receipt. After opening the box, half the pizza had no topping and the pop-its looked as though it had been shaken as all the filling was out the cup n laying in the bowl.

I'm so tired of being disappointed by this store.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply24 Oct 2019, 10:07
Official
Hi Susan
 Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team Customer Care Line: ***