Debonairs Pizza Owes Me Money

Good day

On the 10th of December 2024, I placed an order with Debonairs Morena Mall.

My order was a Large 4 cheese pizza with Cheesy Potato Shotz.

I received a call from the driver to confirm my order. The driver further informed me that they do not have Cheesy Potato Shotz, but they do have Chicken Shots.

This was not a huge inconvenience to me so I readily agreed for them to replace the Cheesy Potato Shotz with the Chicken Shots.

Today, on the 27th of December, I was placing another order when I realized that the Chicken Shots are R34.90 but the Cheesy Potato Shotz are R45.90.

It is a price difference that I had not noticed before as I honestly assumed the two items were the same in price.

When my order arrived on the 27th, I asked the driver what do I do in this eventuality as Debonairs essentially owes me R11.

The driver graciously informed me that he will ask the manager when he arrives at the shop.

The manager proceeded to inform the driver that the price of the above mentioned two items is the same. I provided proof that the prices are in fact not the same.

The manager said there's nothing he can do about it now.

My question is this: why did Debonairs opt to replace my order with an item of lesser value than what I had paid for?

Why couldn't they replace the item with say...the Pork Cheese Grillers which are R49.90 in value?

I suppose it is because Debonairs would rather the customer suffer a financial loss, not them.

The problem is, I am not willing to suffer a financial loss that was not of my making.

Debonairs should have been open and transparent regarding the difference in the price of the two items. And once they've disclosed this information, they should let the customer decide how to proceed.

The fact that they didn't shows that they have low moral and ethical standards when it comes to their business practices.

I am saying all this to say that I would like my R11 back please.

It is money I can use to buy a loaf of bread.

I know you big franchises do not have to concern yourselves with such trivial matters, alas we the working class do.

Thank you and happy holidays.

Kind regards, Amogelang