Debonairs Pizza online after sales service sucks

I am so disappointed with Debonairs online after sales service. They send a confirmation of the order and a link to track it. Once you click on the link, it takes you to your order which you can't track. I called the number on the order but it goes to a different branch than the one I ordered from. They tried transferring my call to the correct branch but it was busy. This went on for over 30 minutes until they took my number and called the store themselves so the correct branch can call me back. This is not on. If now Debonairs has switched to a call centre system, it should automatically transfer a customer to the correct branch or at least have someone call you to confirm estimated time of delivery for online orders that can't be tracked. I have been waiting for my order for 1 hour 40 minutes which I think it's too long and this is not the first time. The last time I had to wait for almost 3hours for my order. They need an effecient system especially when removing the human interface.