Debonairs Pizza Norwood

I ordered a meaty triple Decker online and swapped a few toppings. Unfortunately, the swap didn't reflect after I paid. There is an option to call the store directly to amend your order should there be any issues. I called the store within 30 seconds in order to fix it, and I was met with complete hostility by the "manager". She told me that she can't assist me because the pizza is already in the oven and it would be a waste. This is actually incorrect as toppings can be added even if the pizza is in the oven. Besides, it's in black and white when you order online that you can call the store directly to amend the order. She proceeded to HANG UP ON ME! I drove all the way to the store to confront her, even though I had ordered for delivery. Another manager who was not onsite, said they would refund my order. I am STILL waiting. It's such a pity because I've been ordering at this branch for years. One ill mannered employee has guaranteed that I never set foot in there again...