MK
Matome K

1 reviews | Active since Apr 2014

07 Mar 2019, 20:24

Debonairs Pizza Northmead Benoni offer the worst and disgusting service on earth!

Friday, 25 January 2019, myself, wife and niece wanted something delicious for supper. We searched and find out that there's Debonairs Pizza around in Northmead Benoni. We got to the restaurant and ordered "On the Double". After about 30 minutes, we realized that the store has been taking more orders but were releasing very few. After about 45 minutes, a group of customers started raising their voice against the manager. After more than an hour, I also stood up as I couldn't take it anymore. Just from my first engagement with the manager, he told me that he doesn't mind giving me a refund if that was going to make me feel better. I was like wow wow wow... Really now! Was he going to refund us the time we wasted as well? That's the worst and disgusting service I ever received in a restaurant and whenever I see the Debonairs Pizza emblem I just feel like I can vomit!

But that ****** manager who resort to refunding customers after wasting their time will is surely representing Debonairs Pizza very well!

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply09 Mar 2019, 13:06
Official
Hi Mohlatlego
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team 
Customer Care Line: ***