TM
Tshifhiwa M
1 reviews | Active since Mar 2019
01 Mar 2019, 09:52
Debonairs Pizza Noordgesig charged me for a pizza that was not delivered
On Wednesday the 27th of February 2019 I ordered pizza on the online app with Noordgesig shell garage debonairs my order was done at 18:25pm and I received sms confirmation that my pizza will be delivered at 19:05. that time passed and i started calling i was directed to a call center and given runarounds yesterday i tried calling the manager but could not get through
The money has went through my account for an order i never received.
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Debonairs Pizza's replyOfficial
04 Mar 2019, 13:36Hi Tshifhiwa
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply04 Mar 2019, 13:36
Official
Hi Tshifhiwa
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***