Debonairs Pizza Newlands West

Worst service ever, I ordered pizza online and paid for everything online. When I ordered the pizza it was 18:44 PM and the date 01/05/2019. I did not receive my order it was over 45mins of waiting, I kept calling the shop and spoke to Lulu, Zinhle, Samke and when I requested to speak to the manager I am told the manager is quite far. I once again called at 19:50 and I was told my order is on the way, from that time till 20:25 the order still hasn't arrived, the Debonairs store is not even 45mins away from my home so I really didn't understand what had to take so long. I than received a call from the delivery guy asking for my exact location at 20:53 and I asked him as to what took him so long, he said my order was only processed then and that's why his calling me, I once again asked to speak to the manager but the delivery guy kept telling me that he wants my exact location and he was very irritated by me and so he past the call to another lady and I told her as well that I need to speak to the manager but she just carried on the conversation on the side not minding that Ive been waiting for this order for more than 2 hours. To cut everything short I ended up not receiving my order that I have paid for and this is not the 1st time I had such bad experience with them. So my money has went down the drain and nobody cares.