1 reviews | Active since Apr 2019
Debonairs Pizza? More like Debonairs Deciders!
So I called Debonairs to place an order for a Cram-Decker and 2l coke for delivery from their Thabong branch in Sebokeng. What was delivered to me was a meaty triple deker and a 2l sprite! The delivery guy explained that there were no ingredients for the cram-decker and that they were out of coke. ***? I received a confirmation SMS after placing my order and also the delivery guy kept calling to ask for directions. Long story short - Debonairs had my number but never did they bother to inform me that EVERYTHING in which I had ordered is out of stock.
Who in this world told you that i would have a meaty triple decker as my second option? Who gave you the rights to bring me a bottle of 2l sprite which I had not ordered? Also, who told you that would be my second option?
I thought Debonairs specialises in pizza, I wasn't aware that they "read" minds also.
I only paid for the pizza because my poor child was already hungry and i told the delivery guy to take the Sprite back. The delivery guy didn't even have a receipt! But he said the triple decker is the same price as the cram-decker R159.90
WHY SHOULD YOU MAKE DECISIONS FOR MY APPETITE AND MY POCKETS?
I still want that Cram-Decker!
I need answers from all related staff.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have advised that the matter has now been resolved.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have advised that the matter has now been resolved.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
