FS
Fana S
1 reviews | Active since Dec 2019
11 Dec 2019, 08:31
Debonairs Pizza Midway Mews Midrand Unsafe place.
I had my phone disappear at the store and when I contacted them they asked me to log a call and the case number given was CAS-795176-M7K6F0 and has not been resolved so far. Apparently their cameras are not working and the phone was left on the counter, and could still be tracked to same store the next day. It was later switched off and could not be traced anymore after I contacted the store.
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Debonairs Pizza's replyOfficial
16 Dec 2019, 11:14Hi Fana
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Debonairs Pizza's reply16 Dec 2019, 11:14
Official
Hi Fana
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team