Debonairs Pizza: Mall @ Carnival (Hair Particles In Pizza)

Good Evening,

My wife and I had ordered pizza from Debonairs Mall @ Carnival on the 13th of February 2022. We had ordered a Large Triple Decker as a takeaway. This had been a meal we had ordered for supper, as it had been her birthday. Upon fetching our meal, we had traveled home to eat. My wife had opened her piece of pizza to remove the garnish, as she does not eat onions. To our disbelief disgust, there had been hair particles in between the second and third layer. We had then contacted the store on *** and requested for a refund. The consultant had then recommended that she send a driver over to fetch the pizza and give us a full refund. Half an hour passed by, the driver had lost his way and could not locate our complex. We had to then proceed back to the shop to receive our refund.

Not only was this an unhygienic and unhealthy food that had been prepared, but also an additional expense to myself and my partner to drive all the way to the shop on her birthday! The consultant advised me that the store manager/owner would contact us to compensate us for the inconvenience caused, till date, no contact has been made.

I find this to be truly pathetic and if no one responds to this, I will be forced to report the store not only to the health department, but also to the public via social media. I have pictures of the pizza as proof and I have proof of purchase.

Regards, Brendin Naidoo ***