TI
Tyron I
1 reviews | Active since Jan 2019
29 Jan 2019, 15:47
Debonairs Pizza MACASSAR
In all my experiences with ordering via their delivery service, I had the worst service last night. Placed my order and was only told after 2 hours and 15 minutes that they won't be doing any deliveries and that they are closed. This only happened after numerous calls to them and if i didn't call, I wonder what time they would have let me know. This happened at their macassar branch and i personally won't be supporting them anymore. I wouldn't even give them a rating cause it was just bad service.
Helpful (0)
Replies (2)0
Replies (2)
Debonairs Pizza's replyOfficial
29 Jan 2019, 15:53Hi Tyron
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply29 Jan 2019, 15:53
Official
Hi Tyron
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
TI
Tyron I's updateReviewer Update
30 Jan 2019, 15:35Thanks to the management for clearing up the issue with macassar and coming back to me. You have restored my faith in you and I will be ordering from you again. Apology accepted.
TI
Tyron I's update30 Jan 2019, 15:35
Reviewer Update
Thanks to the management for clearing up the issue with macassar and coming back to me. You have restored my faith in you and I will be ordering from you again. Apology accepted.