1 reviews | Active since Jul 2018
Debonairs pizza let down
I placed my order at 14:58 and I still haven't received it or any news on the delivery. This is unacceptable as I live only 4km away from Evaton mall. I have been waiting for almost 4 hours now and it's 18:40 meaning they probably won't deliver as they don't deliver after 5pm. I have high expectations for such a huge organization and I have been let down more than once today by them! Such incompetence is unacceptable, I hope this will be dealt with accordingly as this was an inconvenience to me and my hungry family
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***