KP
Karen P
1 reviews | Active since Nov 2019
13 Nov 2019, 08:50
Debonairs Pizza Langenhoven park
Debonaires Pizza Langenhoven Park Bloemfontein.... My word... Placed delivery order 19:40, was told only 2 drivers and they are very busy, but our food should be by us in half an hour, called to ask about our order again at 20:43, was told should be by us shortly, the driver has already left, called again at 21:42, to cancel our order... ***** worst service ever.
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Replies (3)KP
Karen P's updateReviewer Update
14 Nov 2019, 09:23Ok, so I got a call yesterday from them, saying they are very sorry, and would like to deliver my order placed last night.. I was pleasantly surprised. Then the driver did show up, after calling me too, to confirm that he is coming, with a pizza? I told him that is not what we ordered, he politely informed me that this is what his manager gave him to say sorry... and if I wanted my ORIGINAL order, he can deliver but I will have to pay... well, I was just grateful for what I got.... maybe we should stop being grateful and start standing up for our consumer rights. Thank you Jacob, appreciated.
KP
Karen P's update14 Nov 2019, 09:23
Reviewer Update
Ok, so I got a call yesterday from them, saying they are very sorry, and would like to deliver my order placed last night.. I was pleasantly surprised. Then the driver did show up, after calling me too, to confirm that he is coming, with a pizza? I told him that is not what we ordered, he politely informed me that this is what his manager gave him to say sorry... and if I wanted my ORIGINAL order, he can deliver but I will have to pay... well, I was just grateful for what I got.... maybe we should stop being grateful and start standing up for our consumer rights. Thank you Jacob, appreciated.
KP
Karen P's updateReviewer Update
14 Nov 2019, 09:26Ok, so I got a call them, . I was pleasantly surprised. Then the driver did show up, after calling me too, to confirm that he is coming, with a pizza? I told him that is not what we ordered, he politely informed me that this is what his manager gave him to say sorry... and if I wanted my ORIGINAL order, he can deliver but I will have to pay... well, I was just grateful for what I got.... maybe we should stop being grateful and start standing up for our consumer rights. Thank you Jacob, appreciated.
KP
Karen P's update14 Nov 2019, 09:26
Reviewer Update
Ok, so I got a call them, . I was pleasantly surprised. Then the driver did show up, after calling me too, to confirm that he is coming, with a pizza? I told him that is not what we ordered, he politely informed me that this is what his manager gave him to say sorry... and if I wanted my ORIGINAL order, he can deliver but I will have to pay... well, I was just grateful for what I got.... maybe we should stop being grateful and start standing up for our consumer rights. Thank you Jacob, appreciated.
Debonairs Pizza's replyOfficial
15 Nov 2019, 17:41Hi Karen
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply15 Nov 2019, 17:41
Official
Hi Karen
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***