1 reviews | Active since May 2018
Debonairs Pizza Lambton - "Stock crises"
We placed an order at 18:20 and paid for it on line........we waited more than two hours for our order to be delivered. Why is the store accepting orders if they know that they are too busy or rather "have a crisis" as per the store Manager Hilda due to no stock. Who I might add that we got a hold of her on her cellphone after the Debonairs customer care consultant provided the number. She then promised to call the driver to find out how far he was to deliver and this was at 20:35 and at 20:52 she called back to advise the driver confirmed he was now on his way to deliver our order.
So finally the driver arrived at 21:07
Now i remember why we stopped ordering from this particular store in the first place.
So which means Debonairs Lambton takes almost three hours to deliver their orders.
In future one should order 2-3 hours before they are actually hungry.
Thank you
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
