Debonairs Pizza Kuils River (Aroma Centre) Horrible Service, Customer Care and Safety Guidelines

Firstly I want to express that I do understand that during this pandemic it cannot be easy to be so busy and keep healthy. I do want to thank you for the help I have been given, but I still have a list of complaints.

3 days ago at **** PM I made an order at your Kuilsriver Aroma centre branch via your online store, as it stated it was open and could deliver. At 7 PM I attempted to call the Kuilsriver branch and customer support, with no answer (multiple times). I waited and realised around 8h30 that due to the curfew I won't be getting my order. Today I waited until the Kuilsriver branch would open at 10 AM to call, to which I received no response. I called again at 10h30 AM to a response that I would be getting my order sometime during the day. I spent the rest of the day making calls to your call centre to find out where my order was. Multiple agents told me that it was being made at the Kuilsriver branch without taking my name or cellphone number before abruptly disconnecting the call, some told me the Kuilsriver branch is closed and would not reopen during the time of the pandemic, others simply couldn't find my order. Until my last call, I begged to have my order cancelled and refunded, to which my query was confirmed to be pushed up to the manager to be handled, to which once again my call was simply disconnected.

After 45 minutes, my order arrived at my home. Two of your delivery personnel arrived without safety measures (no hand sanitizer, face masks or social distancing), and wanted to hand me my order. I reassured them that I have made a refund and I did not take my order.

I have been trying to contact this store and their customer support for 3 days now via Email, Phone call, Twitter and Facebook but no one is answering

I am extremely dissatisfied with how this was handled, again I wholly understand the complexity of operating during these difficult times, but I cannot shake the fact that this could have been handled a lot better.