TK
Thato K
1 reviews | Active since Apr 2018
25 Oct 2019, 21:01
Debonairs Pizza is USELESS!!
I placed an order online at 19:24 right after I got home. I was expecting the delivery to be made within an hour at least but I tracked my order for an hour with no change. I called the number included in the order confirmation sms but it won't evengo through. I mean. I AM EXHAUSTED AND HUNGRY!! Debonairs has once again disappointed me this is the third time! What am I supposed to ear now? This is ridiculous. I am defs going to post this on all my social media platforms. I have never had this much trouble with any other food company before. I am disgusted to be honest. I hope nobody orders from you again!!
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Replies (2)TK
Thato K's updateReviewer Update
25 Oct 2019, 21:04ARG!!! THIS WAS MEANT TO BE A 1 STAR RATING NOT 5!!!????
TK
Thato K's update25 Oct 2019, 21:04
Reviewer Update
ARG!!! THIS WAS MEANT TO BE A 1 STAR RATING NOT 5!!!????
Debonairs Pizza's replyOfficial
03 Nov 2019, 14:16Hi Thato
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply03 Nov 2019, 14:16
Official
Hi Thato
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***