Debonairs Pizza - incorrect order and poor service.
Ordered an "on the double" deal for R129.90 from the Banbury Crossing Branch. Delivery within 45 minutes as per policy. When I opened the box - one of the pizza's was incorrect. I phoned the store to ask for the correct pizza to be delivered to me. Moments later - I get a call from the store asking for me to take a picture of the incorrect pizza and send it to a specified cell phone number. This is unacceptable. I did as requested. I then phoned the branch and asked to speak to the manager. His response to me was that he needed to verify that it was the incorrect pizza hence the request for the pictures to be sent. (Note that both pizza's remain untouched - we did not consume any of the pizza's at all). Since when has it become Debonairs policy for consumers to provide pictures of incorrect orders? Why would I, as a regular Debonairs customer lie about the incorrect order? My invoice even reflected the correct order. Terrible service. This will be my last order from this specific branch. Not impressed. Poor customer service.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
