JB
John B

1 reviews | Active since Jan 2017

29 Jan 2017, 08:41

Debonairs Pizza Howick know how to jol.

<p>I called in for a pizza delivery yesterday evening at about 19:00. The operator informed me that the delivery service was down, so I ordered for collection. Upon arrival (19:20) I was met with jovial people in front of the store having a jol. Car sound blaring and drinks in hand it was obvious they were enjoying their Saturday evening. I noticed all three delivery s******s parked outside the shop. The staff that were on duty were courteous and we served in a professional manner. When we were leaving I noticed that one of the sidewalk jollers were in fact in their debonair's drivers uniform. I was quite irate and hungry so didn't mention anything. Also there were about 10 people dancing and drinking so didn't want a confrontation. When I arrived home we enjoyed our pizzas as they were nice but the situation had left a bad taste in my mouth.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply29 Jan 2017, 17:44
Official

Thank you very much for taking the time to report your experience with our Howick branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)