DS
Daneel S

1 reviews | Active since May 2016

30 May 2016, 15:12

Debonairs Pizza Horrable Service

<p>I ordered a pizza at 18:30 yesterday and the driver only arrives at 20:10, I stay around 3km from the Ladysmith Debonairs, I feel that you should rather cancel your delivery service as your company does not live up to the 45min delivery period as promised by staff, I asked to speak to the manager but she refused to take my call. I will never support your establishment again and will encourage others not to do so as well....</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply02 Jun 2016, 11:09
Official

Thank you very much for taking the time to report your experience with our Ladysmith branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Customer Care: 0861 DPIZZA (3749
Kind Regards,
Debonairs Pizza92)