Debonairs Pizza Hatfield = very poor service

I had a very bad experience at Debonairs Pizza Hatfield on 8 April 2022. I ordered pizza online from them via the app. It was not delivered on the requested time and about half an hour afyer that the app said delivered which was not the case. I then phoned Debonairs Hatfield on their landline directly bit there was no answer. I then had to drive all the way to Hatfield to see what was going on. I explained my story to the manager on duty and they eventually located my order and said it must have been overlooked. I said its unacceptable as I phoned them bit because they do not answer I had to drive there all the way. The manager was not particularly helpful or friendly. He asked what my problem actually was. I said I ordered online and paid R216, the order was not delivered. I then phoned but no answer and had to drive there all the way to see whats going on. He didnt really bother to explain and asked if I wanted a refund or pizza. I said they must refund me. He said he will not be able to do that as it was an online order but he gave me his word that it would be done. I then lodged a complaint with Famous Brands (Debonairs) but received no response. I phoned them and they said they would get back to me but no response yet. My husband then phoned and was told to speak to Tebogo or Nthombi who simply dont answer their phones. My advice is dont waste your money and time at Debonairs Hatfield. I have also not received my refund yet and these days R200 is R200. Poor poor service!!!