DEBONAIRS PIZZA ELARDUS PARK TERRIBLE SERVICE IS AN UNDERSTATEMENT

<p>Yesterday evening I had an incident that was truely HORRIBLE. I was on my own and ordered a pizza special online. We phone Moreletapark Debonairs quite often and never exeperienced any problems whatsoever. I chose the same branch to order but for some or other reason my order went through to Elarduspark and that is where the nightmare began. My payment including a tip for the delivery person was deducted and I was informed via sms that they received it. This wat 18:34. A while after that I received the following email: </p> <p>Hi Carmen,</p> <p>Your order has been received by Debonairs Pizza Elarduspark ( ********** 945/75).</p> <p>Enjoy your meal!</p> <p>The Debonairs Pizza team</p> <p>As it was Friday I knew I would wait longer than usual and carried on with my work. At 21:00 I was so hungry and walked to the outside just for incase the person had difficulty in finding our house. I got tired and cold and scared and went inside again.</p> <p>At 21:30 phoned them with a woman that had clearly NO telephone etiquette and just answered with a JELLO. I told her what my problem was and she called the Manager - David. Again I had to explain and he immediately knew of what order I was talking about an even mentioned the street name straight away and explained that the driver got stuck but assured me that he was now on his way and would deliver any moment. Again I waited. </p> <p>At 21:54 I called again and was greeted with a Jello and waited for David. Now all of a sudden he said he had not received my order and that all his staff have left but he will call me back in a moment. At 22:10 still no call and I decided to eat bread as I was now starving and extremely tired.</p> <p>Up to now I have heard nothing and my money is gone!!! Debonairs was our favourite Pizza place but this changed every thing. I hope to hear something ASAP!!!!!!</p>