Debonairs Pizza Disappointing Service

I ordered at Carlton Center on Saturday 02 May at 17:20. Today is 04 May 19:52 and my pizza has still not arrived. When I call the call center they transfer me to the restaurant however there is no answer at the restaurant the phone rings and rings and eventually cuts. I have been calling since Saturday to get a follow up with no luck. I don't know how many call different call center agents I have spoken and explained this too with no help at all. Its even more disappointing to see how many other people are complaining about their service since level 4 lockdown opening. They are ignoring customers requests on social media at this point I just want my refund. This service is absolutely shocking.