CL
Clyde L
1 reviews | Active since Oct 2018
29 Apr 2019, 13:33
Debonairs Pizza Die Boord-2 hour late for delivery!
I sent an order through to Deboinairs Pizza Die Boord in Stellenbosch at 11:39. I received a call from the manager at 12:11. The manager assured that my delivery will be by me in 20 minutes. I only received my pizza at 13:22. It took 2 hours for my pizza to get to me. This is the worst service i have ever had from a debonairs. I am not satisfied at all with this service. Is this the way you do business? Not happy!
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Debonairs Pizza's replyOfficial
15 May 2019, 10:51Hi Clyde
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply15 May 2019, 10:51
Official
Hi Clyde
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***