MK
Mohammed K

1 reviews | Active since Mar 2009

02 Apr 2018, 14:22

Debonairs Pizza ****************

Please be careful when ordering from Debonairs Pizza Ormonde, I placed an order using their delivery option. The driver arrived with a ridiculous pebble type speed point machine that has an electronic display with the smallest font and numbers that constantly change. We completed the transaction and only to find 2 days later that Debonairs Pizza Ormonde double charged me. The value of the transactions are exactly the same and the store confirmed that they can see I purchased to that single value but cannot see the double debit. I am now stuck having to dispute the transaction from my bank which inconveniences me because the process takes really long. I WILL NEVER PURCHASE FROM THIS STORE OR ANY OF THE OTHER STORES NAMED DEBONAIRES, STEERS or FISHAWAYS for the fear of this poor experience!

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply18 Apr 2018, 16:52
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***