ZN
Zinhle N

1 reviews | Active since Jan 2017

11 Jan 2017, 13:33

Debonairs Pizza - Boksburg CBD

<p>I was very surprised when I called Debonairs to place an order on Sunday and the phone was not picked up for more than an hour. My husband then decided to drive there as this was not the first time this incidence had occured. When he got there, the store was still open and the cashiers just stood there at the tills watching the phones ring. When he asked them why they weren't picking up calls, they responded by saying that they are tired and were about to close anyway. He then went on and ordered the pizza and they didnt add any sources, it was very dry as if they didn't want to make. Please change. Customer service is important</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply12 Jan 2017, 08:33
Official

Thank you very much for taking the time to report your experience with our Boksburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)