Debonairs Pizza, Bluewater Bay branch

We had a surprise farewell lunch on Monday. 30 September 2019, for one of our co-workers and had ordered a few pizzas from Debonairs in Bluewater Bay in Port Elizabeth. I called at 9 and advised that the pizzas needed tobe here by 12 as that was the scheduled time for the lunch to start. I called again at 10:30 to check that everything was on track still and was advised that everything would be delivered on time. At 11:45 I called again and was advised that the delivery guy would be leaving then and that the pizzas should arrive at 12:05, which was already 5 mins late. 12:05 came and still no pizzas so I called again only tobe told that the driver had not left yet and that the order would take another 20 mins to arrive. The pizza arrived 40 mins late and they were cold. I pointed this out to the driver and said that the box states that if the dot is black the pizzas would be free and his response to me was "yeah that's what it sys, but you must still pay". I paid him and told my manager about the incident and she contact ed the manager from Debonairs who promised her a call back later that day. It is now Wednesday, 02 October and we are still waiting for a call. We had to rush our lunch and it ruined the lunch hour as myself and another collegue had to constantly leave the building to go and check with reception as we thought that they may have taken our numbers down incorrectly. This is not good customer sevice at all and what was supposed to be a nice chilledpizza party to say goodbye to a friend and collegue turned into a rushed 20 mins of eating pizza. I would have understood if we had called and placedthe order last minute, but we made multiple calls to ensure that everything went smoothly. Not okay.