Debonairs Pizza Birch Acres Mall-very very bad customer service

Order # ***3 Order placed 26 June 2020 17:30 Am very disappointed on the service of Debonairs i ordered 1× Creamy Chicken Triple-decker® 209.80 Large Pizza (30cm) Normal Cheese Death By Chocolate @17:30 i have place my order at pm i called to check my order the lady who picked up the phone who dint want to disclose her name said to me the s******s are out and she is unable to check how far is my delivery i only received my order at something to pm the pizza was extremely cold and when i asked the driver he told me that is month end their is nothing he can do the worst part they dint deliver my added side DEATH BY CHOCOLATE I NEED MY REFUND ASAP AND ALL THE BOXED WHERE OPEN THE PIZZA WAS DRY AS A BONE IF YOU WANT PICTURES LET ME KNOW