Debonairs Pizza Banbury Crossing - Bad Service

Hi,

On the 13th of July 2018 at exactly 18h35 I placed an order for delivery with Debonairs Pizza Banbury Crossing. The person that took my order advised me to expect delivery within 40 - 45 minutes. An hour and a half later, I phoned in to check on my order which had not arrived and was told it was on its way. 30 minutes later my order arrived, exactly 2 hours after my initial order.

My order was cold as the red dot, heat indicator, was pitch black and not to mention the second pizza had no heat indicator at all. With the delivery guy still on sight, I phoned in again to complain about the service delivery at which point I was asked to make a suggestion as to what must happen as if my explanation of the whole delay was not enough.

I was offered no apology whatsoever or at the very least common courtesy client service as to how Debonairs would rectify the situation but instead this was thrown back to me in order to make a suggestion.

As Debonairs, I advise you not to make promises that are not consistent with your service delivery. My order was 2 hours late, cold and was definitely not FREE as I sent it back as part of the "suggestion" I was asked to make.

Please could you train up your branches/staff to at least read and understand the below as well as up their customer service s****s: To live up to our high standards and ensure you receive the hottest and freshest pizzas, we’ve created the unique Hot or Not Dot. When we present you with your pizza, if the dot is red, your pizza’s hot and fresh, if it’s black, your pizza’s FREE. This is our quality promise to you. Terms and conditions apply.

Very bad service I must say!

Thank you.