1 reviews | Active since Oct 2009
Debonairs pathetic service
<p>i placed an order on the Debonairs app at 18:53 on 04/02/2017 and at 20:10 I have no idea where my order is, I got a call from the malvern branch about half an hour ago to inform me that they don't have subs so I said it was ok to change the order. I tried calling the branch on ********** 872 six times but the call goes to a call centre where Portia insists on transferring me to the malvern branch and six time the call gives an error message saying the extension is invalid. This is absolutely ridiculous, I called again m 20 minutes ago and they said my order will be delivered in 2 minutes. I cannot wait for dominoes to open in malvern they cherish their customers.</p>
Thank you very much for taking the time to report your experience with our Malvern branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Malvern branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)