AM
Aphiwe M

1 reviews | Active since Jan 2019

07 Dec 2019, 23:52

Debonairs pathetic

I recieved the words service from this debonairs i paid with a card online they took my money twice and i have proof i used over 500 rand and did not recieve my food at all and its ridiculous and pathetic and i would love something be done soon

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply16 Dec 2019, 12:05
Official
Hi Aphiwe

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they would like to escalate this to both the store manager and the area manager. Please tell us the branch name. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, The Debonairs Pizza Team