WS
William S

1 reviews | Active since Jan 2018

17 Apr 2018, 14:42

Debonairs parkmore sucks

Last week i received a pizza that had items on that i didnt eat from debonairs Parkmore so i complained

i get a call today at 12.45 from the store to tell me that they will send me a complimentary chicken and mushroom pizza

up to now they are making excuses to say the driver is lost.

to their credit they are calling me all the time

the last call at 14.39 they said they will send another driver debonairs service is pathethic.i dont even know if my pizza will come. perhaps i will order elsewere since i was waiting to have the pizza as my lunch and becaue i am starving at the moment

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Replies (7)
WS
William S's update17 Apr 2018, 15:42
Reviewer Update
the order finally got here at15.30 but there was a ant in the pizza box.i took pictures with my cell and am going to publish
WS
William S's update17 Apr 2018, 15:53
Reviewer Update
i wont be ordering again from debonair s parkmore again.the pizza was ice cold.if debonaires does not care of its customers health and safe hygeine.then i dont want to die
Debonairs Pizza
Debonairs Pizza's reply20 Apr 2018, 15:23
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***

WS
William S's update23 Apr 2018, 10:57
Reviewer Update
good.i have emailed you guys the pics of the ant in the pizza box i actually dont really want anything from debonair s parkmore ever.they are not the most helpful obviously its an ant so you need to look carefully as i couldn't mark were the ant is
WS
William S's update23 Apr 2018, 12:56
Reviewer Update
the service levels and the silent treatment is pathetic.i will be posting the pics of the ant in the pizza box on social media.cleary the customers are not important
WS
William S's update24 Apr 2018, 11:09
Reviewer Update
still am not satisfied with the parkmore store manager i was told she doesnt know how to solve the issue i have refused though to take anything from parkmore .i will though consider ordering in the future from another store
WS
William S's update25 Apr 2018, 13:00
Reviewer Update
Still no feedback from headoffice