1 reviews | Active since Jan 2020
Debonairs Parkmore
Gugu Mntambo 7 minutes ago I have never dealt with such people! No one helps you! How can the delivery man leave his damn phone when his bringing your food? Then tembisa from the call centre hangs up on me cause I venting as a customer. Not once did they even call me to find out as a customer if I got my order. They are ****en 10mins away!!!!!! It’s almost 1hour30mins. I speak to the branch, next thing the guy gives the phone to someone else not willing to listen then the woman does the same thing and gives someone else whilst I’m still explaining. I told them I don’t want my order anymore and the guy said “it’s fine” no apology nothing! I work at customer care so I know how customers should be treated it’s beyond nonsense. The manager to just say “it’s fine” that I’m canceling my order says that they don’t care about the customer. Understand this I was not forced to order from debonairs I can order somewhere else but I chose them and I’m paying with my money which again I’m not forced to. Worst fast food place ever!!! There’s so many pizza places but I chose them I will never again!!!!!
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
