1 reviews | Active since Nov 2017
Debonairs paarl lady grey street thinks nothing of its customers
I am extremely dissapointed in the ****** approach that Debonairs paarl in lady grey street has towards deliveries. They do not deliver to any street in the klein Nederburg area because of a incident that took place with a driver in one of the streets in this "area". Firstly i have been a loyal customer of this specific franchise for years and deliveries were completed without any incident in the straat that i reside it. I find it very unfair that suddenly my street is deemed to dangerous to deliver as nothing has happened in this street. I stay across from school. Debonairs owner has decided on this policy. I am highly irate to find out that we are still living in a regime where a community is marginalised.
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***