NS
Ntombikayise S
1 reviews | Active since Feb 2019
07 Feb 2019, 20:28
Debonairs owen street umtata
Debonairs pizza Owen street uMtata, you wait for more than 2 hours for an order and when you call to enquire about your order they tell the driver has already left and the driver doesn't have a phone to contact you when they arrive and they themselves can't keep track of their drivers. We pay for these orders online and it becomes difficult to get our monies back. Unacceptable service.
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Debonairs Pizza's replyOfficial
08 Feb 2019, 15:12Hi Ntombikayise
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply08 Feb 2019, 15:12
Official
Hi Ntombikayise
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***