Debonairs only gets things right after a complaint

I am SO disappointed in Debonairs. A few weeks ago I complained about the double crammed crust being changed online with little attention brought to it, and I then ordered the wrong thing.<br> <br> Debonairs were great, they replaced my pizza - made the double crammed crust for me and it was delicious!! I was told that it could be ordered in store , yet my husband went in store on Sunday evening and was told he could not order it as they no longer did it, how did this change in the space of two weeks?<br> <br> We eventually settled for another pizza which was okay, not great. We also ordered Chutney pop itz (delicious usually). Unfortunately when he got home and we started eating, we discovered that we had actually received the ham and spring onion pop itz, which I found to be quite bland.<br> <br> So disappointed in debonairs again, why do they only give us delicious food after a complaint? Is it really so bad to expect the same level always? I get so excited to get pizza - it really is such a treat and I'm so sad that Debonairs let me down once again