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patience N
1 reviews | Active since Oct 2018
19 Dec 2019, 17:17
debonairs online payment dispute
On the 16th December 2019, I tried to order pizza worth R188.80 but I received an error and the order was not placed successfully but the funds were reserved from my account still. I spoke to online consultanr and she advised they did not receive my order, perhaps the funds were going to be reversed back into my account. On the 17th December, the funds that were reserved were banked by Debonairs. Please see the attached.
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Debonairs Pizza's replyOfficial
29 Dec 2019, 09:22Hi Patience
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and would like to assist. Please provide us with the branch name so we can address.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and would like to assist. Please provide us with the branch name so we can address.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Debonairs Pizza's reply29 Dec 2019, 09:22
Official
Hi Patience
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and would like to assist. Please provide us with the branch name so we can address.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and would like to assist. Please provide us with the branch name so we can address.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
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patience N's updateReviewer Update
01 Jan 2020, 11:40I bought online via protea glen mall debonairs
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patience N's update01 Jan 2020, 11:40
Reviewer Update
I bought online via protea glen mall debonairs