Debonairs Online orders not efficient

On 26/04 I ordered a pizza using the online services on the Debonairs app. The order was confirmed at 19:28. After noticing that my order was “taking longer than expected” I made a call to *** where the 1st operator was helpful. He gave me a turn around time of 20min and confirmed that my order was already made they are running short of scooters. 40mins later I make a follow up on the same line and the horror started. Operator 2 and 3 were the worst, despite me explaining that the 1st guy was able to check with store. The one hung up and the other just put me on “transfer” with the music. At 9PM I decide to go to the store and found 3 scooters parked, a kitchen full of staff folding their arms, and drivers standing outside. I asked for the manager and he was apparently dealing with a customer on the phone. When he did come out he avoided me until I made a scene. The cashier who was meant to refund me my tip for the delivery had to count 1 rand coins 3 times because 1 - she was unable to interpret the receipt and 2 - she couldn’t count 1 up to 20. I asked the manager what the issue is and he said they don’t have scooters yet there’s 3 outside that are parked. The call waiting pizzas were packed to capacity. Why does the store accept online orders when they clearly don’t want to use the available resources correctly? To say I’m disappointed is an understatement #***0