Debonairs online orders from Sparks Road

I've had an incident with this branch twice now. The first time I had placed an order online, when I went to pick the order up the store claimed they never received the order. After I showed them the SMS confirmation I received, all they said was the order was being prepared. I had to wait another 15 for this to be done.

The second time I had ordered a pizza online, I had asked my husband to pick it up after work. When he went to the store he was told the driver had taken the pizza to the address, after I had chosen the collect option and pay in store option. Again here my husband was first told to wait for the driver, after it had been another 10 minutes he was told the pizza was being prepared again as they can not reach the driver.

This is just terrible customer service, I only use this branch because of the convenience but this has become more of a problem. Would not suggest using online ordering with this branch. Staff are not polite either and overall just poor customer service.